Our Privacy Policy and How We Protect Your Data
Effective Date: August 2025
Global CCTV Monitoring Services (GCCTVMS) values your trust and takes your privacy very seriously. Since our founding in 2019 by Najmul Hasan Sayed, our company has been dedicated to safeguarding businesses, organizations, and communities through advanced security monitoring. We provide a range of services including 24/7 live CCTV monitoring services, remote CCTV monitoring, virtual doorman services, two-way audio surveillance, AI surveillance technology, fire and safety monitoring, Nanny Cams, and incident reporting services.
This Privacy Policy explains how we collect, use, protect, and share your personal information across all regions where we operate, including the United States, United Kingdom, Pakistan, United Arab Emirates, Singapore, and other countries. It is written in clear language so that you can understand your rights and how we handle your information.
Our Commitment to Your Privacy
We believe that privacy is not just about compliance but about respect. Whether you are a business using our monitoring services, a property owner installing our systems, or a visitor browsing our websites, your personal information is handled responsibly and securely.
Our operations are designed to meet the highest international privacy standards, including:
- GDPR (General Data Protection Regulation) for clients in the UK and EU.
- CCPA (California Consumer Privacy Act) for clients in the United States.
- Singapore’s Personal Data Protection Act (PDPA).
- Pakistan Data Protection Bill.
- Local data protection and privacy regulations in other countries where we serve clients.
Information We Collect
We collect only the information necessary to deliver our security monitoring solutions effectively. The types of personal and business-related data we may collect include:
- Video and Audio Data
- CCTV footage captured through surveillance systems.
- Two-way audio interactions between monitoring staff and individuals on-site.
- Contact Information
- Names, phone numbers, email addresses, and business addresses provided by clients when signing up for our services.
- Technical and Login Data
- Usernames, encrypted passwords, and secure access credentials for client portals.
- Device details, IP addresses, and browser type when accessing our websites.
- Incident and Safety Reports
- Records of workplace incidents, security breaches, or fire hazards with time-stamped video evidence.
- Website Usage Data
- Cookies and analytics data for improving user experience and securing our websites.
How We Collect Information
We gather personal information in several ways:
- Directly from clients when they register for services, request a quote, or contact us.
- Through CCTV systems that are actively monitored by our team on behalf of our clients.
- From our websites, including https://gcctvms.com, https://usa-surveillance.gcctvms.com, and https://singapore.gcctvms.com.
- Through incident reporting systems when our monitoring staff generates reports for clients.
How We Use Your Information
We use personal information strictly for purposes related to our services:
- Providing 24/7 live monitoring services to prevent theft, enhance safety, and improve efficiency.
- Sending real-time alerts when unusual activity or emergencies are detected.
- Offering virtual doorman services for businesses such as bars, restaurants, retail stores, warehouses, and construction sites.
- Delivering AI-based threat detection to identify unusual movement or suspicious behavior.
- Preparing incident reports with detailed records and time-stamped footage for investigations.
- Conducting fire and safety monitoring to identify hazards early.
- Managing client relationships, contracts, billing, and customer support.
We do not sell personal information to third parties. Data sharing is limited to trusted partners and legal requirements.
International Data Handling
As GCCTVMS operates globally, your personal information may be transferred across borders. For example:
- Data from CCTV systems in the USA may be securely accessed by our monitoring team in Pakistan.
- Client information from the UK may be stored on encrypted servers used for global reporting.
- Singapore operations may coordinate with our UAE office to provide enhanced business security.
Whenever data is transferred, we use secure encryption, restricted access, and compliance with local privacy laws.
Cookies and Tracking Technologies
Our websites use cookies to make browsing secure and efficient. Cookies allow us to:
- Maintain secure login sessions.
- Track website performance and improve user experience.
- Prevent unauthorized access and fraud.
You can manage cookies through your browser settings, but disabling them may limit functionality on our sites.
Third-Party Services and Partners
We work with select partners who help us deliver high-quality security monitoring solutions:
- Learn CCTV – Training and technical expertise.
- Webeye – Cloud-based alarm monitoring systems.
- Eagle Eye Networks – AI surveillance and cloud video storage solutions.
These partners may process limited data but are bound by strict contracts to protect your privacy.
Your Rights
Depending on your country of residence, you may have the following rights:
- Access: Request a copy of your personal information.
- Correction: Ask us to update or correct inaccurate details.
- Deletion: Request deletion of your personal data when it is no longer required.
- Restriction: Limit how we use your information.
- Objection: Object to specific processing activities.
- Portability: Request transfer of your information to another service provider.
To exercise your rights, please email us at info@gcctvms.com.
Data Retention
We retain data only for as long as necessary:
- CCTV footage is generally stored for 30 to 90 days, unless longer retention is required for legal or investigative purposes.
- Incident reports and safety logs may be kept for up to five years, depending on contractual obligations.
- Website analytics data is kept only as long as necessary to maintain performance and security.
Security Measures
We use multiple layers of protection to secure your personal information:
- Encryption of video footage and stored data.
- Restricted access with role-based authentication for monitoring staff.
- Regular audits and compliance reviews.
- Physical security at our monitoring centers in the USA, UK, Pakistan, UAE, and Singapore.
Children’s Privacy
Our services are intended for businesses and organizations, not children. We do not knowingly collect data from anyone under the age of 16. If such data is discovered, it will be deleted immediately.
Policy Updates
We may update this Privacy Policy when our practices or legal requirements change. Updates will always be published on our official websites with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or your privacy rights, you can reach us at:
- Email: info@gcctvms.com
- USA Office: 1942 Broadway Ste 314C Boulder, CO 80302
- UK Office: 124 City Road, London, EC1V 2NX
- Singapore Office: 68 Circular Road, #02-01, Singapore 049422
- Pakistan Office: B-142, Street 3, Block 7 Gulistan-e-Johar, Karachi
- UAE Office: (Details available upon request)
For more details, visit:
- Main website: https://gcctvms.com
- USA website: https://usa-surveillance.gcctvms.com
- Singapore website: https://singapore.gcctvms.com
Final Note
Since 2019, GCCTVMS has grown from serving local car dealerships and warehouses to protecting over 500 businesses across the USA and many more globally. Our goal remains simple: to provide reliable, round-the-clock monitoring that keeps people, businesses, and communities safe.