General Questions
Get All Your Answers in One Place
At GCC TVMS, we believe in complete transparency and client satisfaction. Whether you’re curious about our CCTV monitoring process, need help with the technical setup, or want to explore our custom security service plans, we’re here to guide you at every step.
Your peace of mind and security are our top priorities.
We provide detailed support — from CCTV installation guidance to remote surveillance system configuration. Our experts are always available to answer your questions and help you understand how GCC TVMS (Video Monitoring System) can enhance your home or business security — anytime, anywhere.
Remote CCTV monitoring is a real-time video surveillance service where your security cameras are watched by professional operators from a secure control room, 24/7. This service helps detect, verify, and respond instantly to suspicious activities — whether it’s intrusion, fire, theft, or unauthorized access — even before a crime happens.
Your CCTV cameras are connected to our monitoring center through a secure internet connection. Our trained surveillance agents continuously watch your live feeds, use motion detection and alerts to identify threats, and respond instantly by alerting you or dispatching local authorities.
Yes, remote monitoring offers 24/7 surveillance without breaks, covers multiple angles at once, and reacts faster than human guards. It’s also more cost-effective and reduces risks like guard fatigue or internal theft.
Yes, a stable high-speed internet connection is essential to transmit real-time video footage without lag. We recommend a minimum of 5 Mbps upload speed per camera for smooth performance.
We monitor all types of properties including residential homes, offices, warehouses, factories, construction sites, parking lots, hospitals, retail stores, and educational institutions. No matter the size, we have a custom monitoring plan for every site.
Yes! We offer a 1-month free trial with full access to our monitoring service. This lets you experience the power of proactive security before making a long-term decision — no hidden charges, no obligations.
Absolutely. Our monitoring agents immediately alert you via SMS, phone call, or email in case of suspicious activity. If needed, we also inform the local police or emergency response teams.
Yes, we provide access to a secure mobile app and web portal where you can watch live footage, review recordings, and receive alerts from anywhere in the world.
Our prices depend on factors like the number of cameras, type of property, and hours of monitoring needed. We offer both affordable monthly and yearly plans. Contact us for a custom quote tailored to your needs.
Your footage is stored on encrypted servers with strict access controls. We follow advanced cybersecurity protocols to ensure your video data is private, safe, and tamper-proof.
In most cases, yes. If your system supports IP (internet-enabled) cameras and remote access, we can integrate it with our monitoring platform without replacing your current setup.
We recommend using a UPS (Uninterrupted Power Supply) or solar backup to keep your cameras online. Our monitoring station has backup generators and your footage remains secure and monitored during your local outage.
Yes, we offer continuous 24/7/365 monitoring — including weekends, nights, and public holidays. Our goal is to ensure your site is protected at all times.
We respond within seconds of detecting an alert. Our trained agents verify the event and follow predefined emergency protocols — whether it’s calling you, dispatching police, or triggering sirens.
Yes, especially if your cameras have infrared (IR) or night vision. Our team is trained to monitor low-light footage and identify potential threats even in complete darkness.
Our surveillance agents are security professionals trained in real-time threat detection, emergency handling, and client confidentiality. They undergo continuous skill development and background checks.
Yes, we provide detailed monitoring reports which include all alerts, incidents, response times, and recommendations. These reports help improve site security and ensure transparency.
Yes, we offer global CCTV monitoring services across different countries and time zones. No matter where your property is located, we can monitor it remotely.
Of course! You can upgrade, downgrade, or customize your plan anytime. We offer scalable solutions as per your growing security needs.
Yes, we provide temporary monitoring for events, exhibitions, construction sites, and other short-term projects. These packages are flexible and affordable.